PRIVACY POLICY

We at Tune Academy understand that you care deeply about how your personal information is used and shared. We take your privacy seriously and are committed to protecting it. This Privacy Policy clearly outlines our practices. By using or accessing the Tune Academy website (the "Site") and our services in any way, you agree to the practices and policies described here. You consent to our collection, use, and sharing of your information as detailed in this policy.

Please remember that your use of the Site is always subject to our Terms of Use, which includes this Privacy Policy. Any terms not defined here have the meanings given to them in our Terms. The general provisions from the Terms also apply to this Privacy Policy.

 

HOW WE COLLECT YOUR INFORMATION

When you visit our Site, you can browse without giving us any personal information. However, we'll automatically receive and store some non-personally identifiable information about your visit, as explained below. To use certain features, we may ask you to provide personally identifiable information, such as your name or email address. Providing this information is always your choice, or the choice of anyone acting on your behalf.

We believe in transparency regarding the information we collect and give all our users control over what they share. When you access or use the Site and its services, we gather different types of information about you through various methods:

Information You Provide to Tune Academy

When you register or create an account on the Site to access our services ("Account"), we collect information you voluntarily provide during registration and your use of the Account. This may include:

• Your full name (first, middle, and last names)

• Your profile name

• Your username

• Your email address

• Your gender

• Your mobile number

• Your password

Information Collected from Your Use of the Site

When you use our Site, we collect details about how you interact with it and our services. Certain information is automatically stored on our servers when you access the Site. This automatically captured information includes, but isn't limited to: data about the pages you view, your choices and behavior on the Site, your Internet Protocol (IP) address, device identity or unique identifier, device type, geo-location information (with your consent), device and connection details, mobile network information, page view statistics, traffic data to and from the Site, referral URLs, ad data, standard web log data, and other similar information.

We also collect anonymous information using cookies and web beacons. We may collect and store any information you provide when you use our services, including when you:

• Fill out web forms

• Add, edit, or update your Account information

• Contact us for support or other offerings

• Participate in community discussions or chats

• Send us messages or correspond about the Site or our services

• Respond to our surveys

• Register for our promotions

• Request specific features (like newsletters or updates)

• Submit feedback We also collect content you create, upload, or post on the Site.

Cookies and Related Tracking Technologies

The Site uses both persistent and session cookies and other similar technologies. These help us offer you a personalized experience and remember your Browse preferences, including your login details and language choice. Cookies are primarily stored to ensure that when you return to the Site, your Browse is personalized, including automatic login. Where allowed by law, this information might also be combined with other data we hold about you. Our cookies are unique to you and can only be accessed by our web page server within our domain.

You can disable our cookies or all cookies through your browser settings. At the start of each visit, the Site also gives you the option to turn off any cookies not strictly necessary for our services. Please note that disabling cookies might affect many of the Site's features. In addition to cookies, we and/or our third-party advertising partners may use technologies to help us better manage and analyze content.

Buttons, Tools & Content from Other Companies

The Site may feature buttons, tools, or content that link to services from other companies, such as Facebook, Twitter, Instagram, and LinkedIn. We may collect information about your use of these features. Also, when you interact with these buttons, tools, or content, or view a web page on our Site, some information from your browser might automatically be sent to the other company, according to their terms and conditions.

Contacting Tune Academy

We may also collect information about you from other sources, such as your interactions with our customer support and/or social media team, and your interactions with other users. For quality, training, or protective purposes, we might monitor or record telephone conversations with you or anyone acting on your behalf. By communicating with us, you acknowledge that your communication may be overheard, monitored, or recorded without further notice.

 

HOW WE USE YOUR INFORMATION

Our main goal in collecting your personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your information to:

• Verify your identity.

• Give you access to the Site and our services.

• Provide necessary details about your Account and your license to use the Site and our services, including sending notifications about contract termination.

• Send you transactional communications, such as responses to your comments, questions, and requests.

• Contact you via voice call, text messages, or emails, as authorized by you under the Terms.

• Manage our business, including accounting and auditing.

• Perform activities for which you've given us explicit consent.

• Comply with applicable laws, as updated over time.

• Inform you about our new products and/or services.

• Respond to your queries or service requests and resolve them.

• Send you technical notices, updates, security alerts, and support and administrative messages.

• Advertise, promote, or market our products and services, and conduct all other business development activities.

• Comply with applicable security standards.

• Detect, prevent, or fix any breach of our Terms.

• Perform research, business, and/or operational analysis.

• Protect your (or someone else’s) interests.

• Handle legal disputes, if any.

• Provide, maintain, or improve our products and services.

• Ensure network and information security, including preventing unauthorized access to our systems and stopping malicious software distribution.

• Conduct data analytics to better understand customer satisfaction and needs.

• Generate internal reports about our user base and service usage patterns, and analyze the accuracy, effectiveness, and popularity of the Site and our services.

• Track user activity and behavior patterns on the Site.

• Protect the public interest or for official purposes, if formally requested by any investigative or other governmental authority.

We may also use your information to create charts, presentations, reports, logs, or other documents about, among other things, our user base, service usage patterns, and the analysis of the Site's and our services' accuracy, effectiveness, and popularity for marketing or other external purposes. However, for such external uses, we will anonymize your personal information. By agreeing to this policy, you give us your express consent to use your personal information for this purpose.

 

HOW WE SHARE YOUR INFORMATION

User Content

If you submit content to any interactive part of the Site, such as your Account profile page or user discussion sections, your content will become publicly visible to anyone visiting that area. Other users or the general public may access or use content you make publicly available through the Site. Even if you remove or delete your content, copies might remain in cached or archived areas of the Site.

Service Processing & Third-Party Payment Partners

We share information, including personal information, with our officers, employees, consultants, agents, representatives, sub-contractors, service providers, and business partners. This sharing allows them to help us provide and deliver our services to you.

Payment processing for our services is handled by a third-party payment gateway, Razorpay. When you make a payment on our Site, you will be redirected to Razorpay's secure platform to complete the transaction. We do not store your full payment card details on our servers. Razorpay processes your payment information in accordance with their own privacy policy and security standards. Any issues related to payment processing, including failed transactions, deductions from your bank account, or other payment discrepancies, should be addressed directly with Razorpay or your respective bank.

Other Third-Party Service Providers

We share information, including personal information, with other third-party service providers who help us: (i) host and maintain the Site, (ii) with application development, backup, storage, processing, analytics, marketing, and front or back-end development and support, and (iii) with audits, web analysis, and other services necessary for the seamless provision of the Site and our services. These providers may access or process your personal information to deliver these services for us. We do not allow our third-party service providers to use the personal information we share with them for their own marketing purposes or for any other purpose unrelated to the services they provide to us. Please be aware that these third-party providers have their own privacy policies, and we are not responsible for their actions or information protection practices.

Compliance with Laws & Protection of Our Rights

We may share your personal information and data with third parties if we believe, in good faith, that such disclosure is necessary to comply with any applicable law or legal processes. This includes responding to requests from public and government authorities (even those outside your country of residence), preventing imminent physical harm or financial loss, enforcing our Terms, or meeting national security or law enforcement requirements. We may disclose personal information in response to subpoenas, court orders, or legal processes, or to establish or defend our legal rights. We may also share such information if we believe it's necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations posing potential threats to anyone's physical safety, violations of our Terms, or as otherwise required by law. We may also share your information in situations involving potential threats to anyone's physical safety, violations of this Privacy Policy, or to respond to claims of third-party rights violations, and/or to protect the rights, property, and safety of our employees, users, vendors, partners, or the public, especially if obtaining your consent is difficult. We reserve the sole right to disclose your personal information to third parties if we deem it necessary or appropriate for investigations of fraud, intellectual property infringement, piracy, or any other unlawful activity.

Business Transitions

If Tune Academy ever files for bankruptcy or undergoes a business transition (like a merger with another entity, or buying, selling, or reorganizing all or part of our business or assets), we may disclose your information, including personal information, to prospective or actual purchasers in connection with these transactions.

Consent

We may share your information in any other circumstances where you have given us your express consent.

Affiliates

We may share your information among our affiliates and group entities to better provide you with relevant services and to generally deliver our services.

Disclaimer

While we strive to protect your information, we cannot guarantee that all your information will never be disclosed in ways not described in this Privacy Policy. For instance, a third party might unlawfully intercept or access transmissions or private communications, or other Site users might misuse your personal information. No data transmission over the internet can be 100% secure.

 

SECURITY OF INFORMATION

Keeping your information secure is a top priority for us. We take great care in facilitating the transmission of information between your device or computer and our servers (or the third-party servers that operate and store information for the Site). Your personal and all other information is stored by us in electronic form on our equipment and on the equipment of our employees, consultants, sub-contractors, vendors, service providers, agents, and representatives. This information may also be converted to physical form from time to time. Personally identifiable information collected by the Site is stored in operating environments with restricted access and is not publicly available. We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized manner. Additionally, we've limited access to your personal information to those who genuinely need it. While we have safeguards in place to protect your personal information once we receive it, no data transmission over the internet can be guaranteed to be 100% secure.

It's crucial for users to keep their personal information and password confidential. Users must not share their usernames and passwords with anyone to prevent unauthorized use of their personal information. You are solely responsible for protecting and disclosing your username and password at all times. We will not be liable for the disclosure of your username and/or password, or your personal information, in the event of any unauthorized access to your Account. If such unauthorized usage occurs, you must notify us immediately.

 

RETENTION OF INFORMATION

The duration for which we retain your personal information depends entirely on the nature of the information. We will keep your personal information only for as long as necessary to fulfill the purposes for which we collected it, including meeting any legal, accounting, or reporting requirements.

We may, at any time, delete your information, including but not limited to your personal information, without prior notice to you. Upon the expiry of your license to access the Site and use our services, or deactivation and/or termination of your Account, we reserve the right to immediately and permanently delete all stored messages, emails, content, and all other records from your Account without notice.

Except as provided here, we will destroy your personal information once its purpose is fulfilled. However, we may retain your personal information for: (i) accounting purposes for the period prescribed by applicable law; and (ii) for legal purposes until the completion of any statutory limitation period for bringing a lawsuit. We will also retain your information for the purposes and periods required by applicable laws.

In certain situations, we may alter collected personal information to render it anonymous, meaning it can no longer personally identify you. If data is anonymized, we have the right to retain and use such data indefinitely for any lawful purpose, whether mentioned in this Privacy Policy or not, without further notice to you.

The retention of your personal information, including sensitive personal information, by a third party or another user will be governed by their privacy policies. We are not responsible or liable for any breaches or non-compliance on their part.

Please note that some of your public content and information may persist elsewhere even after you remove or delete it from the Site, including with third parties who may retain content and information.

If you have violated our Terms and Site usage policies, leading to the termination or suspension of your account, we may indefinitely keep certain identifying data used to create your Account, such as email address and phone number, to prevent you from re-offending, including by creating new accounts.

 

ACCESSING, UPDATING, OR DELETING YOUR PERSONAL INFORMATION

If the personal information you've submitted to us changes, or if you'd like to remove your personal information, please contact us at info@tuneagency.in. We will make good faith efforts to fulfill requests to remove information or correct inaccurate information, unless the request is unreasonable, requires disproportionate technical effort or expense, jeopardizes the privacy of others, or would be impractical.

 

THIRD-PARTY WEBSITES

The Site may contain links to third-party websites. Your use of these features might result in the collection, processing, use, storage, or sharing of information about you, including your personal information, by these websites, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services linked on our Site. We do not endorse or make any representations about third-party websites or services. The information you choose to provide to, or that is collected by, these third parties is not covered by our Privacy Policy. We will not be liable for any unauthorized use of your personal information by these third-party websites. We strongly encourage you to read the privacy policies of such third parties.

 

CHILDREN'S AND MINOR'S PRIVACY

Our primary audience is adults and young adults. We do not intend to, and will not knowingly, collect any personal information from children under the age of 10. Children under 10 are prohibited from using the Site without parent/guardian supervision. Minors who may access the Site may not be able to provide valid consent for our collection, use, disclosure, storage, or other handling of their personal information.

Parents and guardians of children/minors are personally responsible for monitoring their child's/minor's access to and use of our Site and services, and for providing valid approvals for their child's/minor's access. If you are under 18 years of age, it is mandatory that your parent or guardian has read and accepted this Privacy Policy on your behalf. It is assumed that you have ensured your use of the Site and Services is under the guidance and control of your parents or guardian. If you are a child or young adult under 18, you must ask your parent or legal guardian to approve your provision of personal information before submitting your details to us. If your parent or guardian has not read and agreed to this policy, you will not have permission to use the Site and the Services. If we learn that we have collected information from a child under the age of 13, we will remove that information immediately and delete it from our servers (subject to applicable law and this Privacy Policy).

We strongly encourage parents and guardians to supervise their minors' online activities to help provide a child-friendly online environment and prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Site and our services are not intended for use by minors, we respect the privacy of minors who may inadvertently use the internet.

 

DISCLAIMER

We are not liable for the disclosure of your passwords; you are solely responsible for protecting your username and passwords at all times. You are solely liable for any unauthorized use of the Site through your Account. In the event of such unauthorized usage, you must notify us immediately and reset your password accordingly.

While we prioritize protecting user data and information, we cannot guarantee that all your personal information (including sensitive information) will never be disclosed in ways not described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user of the Site, you understand and agree that you assume all responsibility and risk for your use of the Site, the internet generally, the information or content you post or access, and your conduct on and off the Site.

 

CHANGES TO PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time, with or without advance notice. If there are significant changes in how we treat user personal information or in the Privacy Policy itself, we will display a notice on the Site or send users an email so you can review the changed terms before continuing to use the Site. Please check this page periodically for updates. The use of information we collect is subject to the Privacy Policy in effect at the time such information is used. Please review the changes carefully. Your continued access to the Site or use of our services after changes to this Privacy Policy are posted means you consent to and accept those changes. As always, if you object to any of the changes to our terms and no longer wish to use our services, you may stop Browse the Site, deactivate your Account, and/or contact us at info@tuneagency.in.